We make complex systems simple and elegant

Fjord has been a pioneer for design and innovation since we opened our doors in 2001. Together with our clients, we’ve created services that make millions of people’s lives a little better every day. We’re human-centered, with an eye on disrupting whole industries. And now, as part of Accenture Interactive, we can broaden our reach even further.

We help bring breakthrough digital services to life, redesigning people’s relationships with the world around them. We help our clients answer critical questions around customer relevancy, loyalty, and delight to conceive, design, and deliver innovative service strategies.

Redefine experiences

We transformed digital banking on the tablet with Citibank's iPad app.

Reinvent service

For BBVA we rethought and delivered banking across every digital channel.

Transform organizations

We transformed Telefónica R&D into an organization that values design.

Build brand DNA

We brought the new TeliaSonera brand to life in every digital context.

Design elegant simplicity

We demystified the phone bill and turned it into a service.

Empowering People

We designed a new wearable device for ALS patients with Philips.

Things we do

Every engagement is slightly different, but we have three core design capabilities that we employ to meet the various challenges that our clients face:

Service strategy and design – “Help me figure out how to evolve and prosper in a complex digital world through multiple touchpoints”
Experience design – “Help me design a delightful experience for these touch points”
Design realization – “Help me get this experience to market, in this tech environment, across these target devices, without UX dilution”

Each of these help bring innovative new solutions to life for our clients, whether they are looking to defend, differentiate, or disrupt in the market.

Our Skills

We have a team of more than 400 talented designers, strategists, and technologists to ensure we bring the right skills to the table at every project.

The Service Design Academy

We’re committed to improving learning and knowledge sharing beyond our walls at Fjord. Curious by nature, we’re keen to evolve alongside clients and the industry around us.

The Service Design Academy embodies Fjord’s commitment to continuous evolution as a learning organization. It underlines our mission to foster curiosity, harness creativity and grow communication and collaboration. We have a dedicated team focused on advancing the practice of service design, inspiring talent and deploying an innovative global knowledge-sharing platform across the company.